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Legal
This Privacy Policy explains what information SiteSwap may collect, how it is used and the choices available to users.
Last updated: September 2026
SiteSwap respects the privacy of its users and aims to handle personal information responsibly.
This policy applies to information collected when you create an account, use the marketplace, contact support or otherwise interact with SiteSwap.
Depending on how you use SiteSwap, we may collect information such as your name, username, email address, account type, suburb, state and profile information.
Business users may also provide business information such as a business name, Australian Business Number (ABN) and business type.
We may also collect information you provide through listings, messages, reviews, reports, support requests and other marketplace features.
When you register for SiteSwap, we collect the information required to create and manage your account.
Your account information may be used to authenticate you, display your profile, provide marketplace features and help protect the platform from misuse.
Information you include in a marketplace listing may be visible to other SiteSwap users and visitors.
This may include listing descriptions, photographs, prices, item condition, quantities and general location information such as suburb and state.
You should avoid including unnecessary personal information in public listings.
SiteSwap may store messages sent through the platform so that users can communicate about listings and transactions.
Messages may also be reviewed where reasonably necessary to investigate reports, suspected fraud, safety issues or breaches of SiteSwap rules.
Information submitted through reviews or reporting tools may be stored and used to operate moderation and safety features.
Reports may contain information about the reporting user, the reported user, listings, reviews and the reason for the report.
If you contact SiteSwap support, we may collect your name, email address, subject and the contents of your message.
This information may be stored so that SiteSwap can respond to your enquiry, investigate issues and maintain a record of support requests.
Business users may provide an ABN and other business information.
SiteSwap may use third-party services or Australian Government business information services to check information supplied by a business user.
Verification does not guarantee that a business is trustworthy, financially secure or suitable to transact with.
Information may be used to provide and improve SiteSwap, manage user accounts, display listings, enable communication, provide support, moderate content and help protect users from misuse.
Information may also be used to maintain platform security, investigate reports and enforce SiteSwap rules.
SiteSwap may send emails relating to account verification, password resets, marketplace messages, listing activity, account security or support requests.
If optional marketing communications are introduced in the future, users will be given appropriate choices about receiving them.
SiteSwap may use cookies or similar technologies to keep users signed in, maintain account sessions and provide important website functions.
Cookies may also be used for security and to improve how the platform operates.
SiteSwap may use location information provided by users, such as suburb and state, to help display relevant listings and marketplace results.
If location-based features are used, users should only share the level of location information they are comfortable providing.
SiteSwap may use third-party service providers to support functions such as database hosting, email delivery, business verification, website hosting and other technical services.
These providers may process information where necessary to provide their services to SiteSwap.
SiteSwap does not sell user personal information to advertisers.
Information may be shared with service providers where necessary to operate SiteSwap, or where disclosure is required or permitted by law.
Information may also be disclosed where reasonably necessary to protect the rights, safety or security of SiteSwap, its users or others.
Some information is intended to be public as part of using the marketplace.
This may include usernames, profile information, business information, listing details, reviews and general seller location information.
Users should consider this before submitting information to public areas of SiteSwap.
SiteSwap uses reasonable technical and organisational measures intended to protect user information.
However, no online service or data storage system can guarantee absolute security.
Users should protect their account passwords and notify SiteSwap if they believe their account has been accessed without permission.
Information may be retained for as long as reasonably necessary to provide SiteSwap, maintain records, resolve disputes, investigate reports, protect the platform and comply with applicable legal obligations.
Some information may remain in backups or records for a period after an account or piece of content is removed.
Users may request deletion of their SiteSwap account using the account settings or available support options.
Some information may need to be retained where required for security, fraud prevention, dispute resolution, record keeping or legal obligations.
Users may update certain account information through their SiteSwap account.
If you believe personal information held by SiteSwap is incorrect or you wish to ask about information associated with your account, you can contact SiteSwap support.
SiteSwap is intended for users who are legally able to enter into the transactions they arrange through the marketplace.
The platform is not intended to knowingly collect personal information from children who are not permitted to use the service.
This policy may be updated as SiteSwap develops or as its privacy and data handling practices change.
The date at the top of this page shows when the policy was last updated.
If you have a privacy question, concern or request, contact SiteSwap support.
Contact SiteSwap