Help Centre

Frequently Asked Questions

Quick answers to common questions about buying, selling and using SiteSwap.

What is SiteSwap?

SiteSwap is a marketplace for buying and selling construction materials, tools, equipment and other site-related items.

Does SiteSwap handle payments?

No. Buyers and sellers arrange payment directly between themselves. SiteSwap does not currently process or hold payments.

How do I create a listing?

Sign in to your account, select Sell, add the item details and photos, then publish your listing.

How do buyers contact sellers?

Buyers can contact sellers through SiteSwap messaging from a listing or seller profile.

Can I sell used construction materials?

Yes, provided the item is legal to sell and is described honestly. Sellers should clearly state the condition of the item.

What items are not allowed?

Stolen goods, illegal items, unsafe products and other prohibited items are not permitted on SiteSwap.

View prohibited items

What should I do if a listing looks suspicious?

Do not proceed with the transaction. Use the reporting tools available on SiteSwap and provide as much information as possible.

What should I do if another user behaves suspiciously?

You can report the user and block them. Avoid sharing unnecessary personal or financial information.

How can I stay safe when meeting someone?

Meet in a suitable location, inspect the item before paying and avoid transactions that feel unusual or rushed.

Read our safety guidance

Can businesses use SiteSwap?

Yes. SiteSwap supports both individual and business accounts. Business accounts can include business information such as a business name and ABN.

What is the invoice generator?

The invoice generator helps users create a record of a sale. It does not mean SiteSwap has processed, guaranteed or verified the payment.

How do I contact SiteSwap support?

Use the contact form and your message will be sent to SiteSwap support.

Contact support